Overview

At WellRive, we believe peace of mind begins with trust. Protecting your privacy and the information you share with us is central to how we operate. 

This Privacy Policy explains how WellRive (“WellRive,” “we,” “us,” or “our”) collects, uses, discloses, and safeguards your personal information when you engage with our website, digital forms, or services (collectively, the “Services”). 

By using our Services or submitting your information to us, you agree to this Privacy Policy. If you have any questions or concerns, please reach out using the contact details below. 

 

 Information We Collect

We collect personal information directly from you when you request services, communicate with us, or interact with our website. 

The information we collect may include: 

• Contact Information: Name, phone number, email address, and mailing address. 

• Service Information: Details you provide to help us deliver services — for example, property details, scheduling preferences, or household needs. 

• Payment Information: Billing address and payment details (processed securely through third-party payment providers; we do not store full credit card numbers). 

• Communications: Notes from calls, emails, or messages exchanged with our team. 

• Website & Device Information: IP address, browser type, device ID, and activity on our website (collected via cookies and similar technologies for analytics and site performance). 

• Optional Information: Feedback, survey responses, or participation in promotions. 

 

You always choose how much information to share. However, certain information may be necessary for us to provide requested services. 

 

How We Use Your Information

We use your information only as needed to provide and improve our Services. This includes: 

• Scheduling and delivering requested services. 

• Processing payments and confirming appointments. 

• Communicating with you about your booking, updates, or customer support needs. 

• Sending relevant service updates, newsletters, or special offers (if you’ve opted in). 

• Analyzing website usage and improving our online experience. 

• Maintaining internal business operations such as recordkeeping, training, and compliance. 

• Meeting legal obligations or protecting against fraud and misuse. 

We do not sell personal information or use it for automated decision-making. 

 

How We Share Information

We share information only as reasonably necessary to run our business or fulfill your requests: 

• Service Providers: We partner with trusted vendors who help us operate our website, process payments, manage marketing communications, and deliver services. These partners are contractually required to safeguard your information and use it only for the services they provide to WellRive. 

• Legal or Safety Obligations: We may disclose information if required by law, regulation, or legal process, or when we believe disclosure is necessary to protect the safety, rights, or property of WellRive, our clients, or others. 

• Business Transfers: If WellRive is involved in a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. 

• With Your Consent: We may share your information in other ways only if you give us explicit permission. 

 

We never sell or rent personal information to third parties for marketing purposes. 

 

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience, analyze usage patterns, and improve our Services. 

You can adjust your browser settings to refuse cookies, but doing so may limit certain features of our website. For more details, see our Cookie Policy (if applicable). 

 

Data Retention

We retain your personal information only as long as needed to provide our Services, comply with legal requirements, resolve disputes, and enforce our agreements. 

When no longer needed, we securely delete or anonymize your information. 

 

Data Security 

We use industry-standard security measures—including encryption, access controls, and secure data storage—to protect your personal information. 

While no online system is completely secure, we take every reasonable step to prevent unauthorized access, use, or disclosure. 

 

Your Privacy Rights

Depending on where you live, you may have rights regarding your personal information, such as: 

• Accessing or requesting a copy of the information we hold about you. 

• Requesting correction or deletion of your information. 

• Opting out of marketing communications at any time. 

• Withdrawing consent where processing is based on consent. 

 

To exercise these rights, please contact us using the information below. 

We will respond promptly and in accordance with applicable laws. 

 

Children’s Privacy

Our Services are not intended for individuals under the age of 18. 

We do not knowingly collect personal information from children. 

If we learn that we have inadvertently collected data from a minor, we will delete it as soon as possible. 

 

Links to Other Websites

Our website may include links to third-party sites or services. 

We are not responsible for the content or privacy practices of those external websites. We encourage you to review their privacy policies before providing personal information. 

 

Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us: 

 

WellRive Privacy Team 

privacy@wellrive.com 

301 International Parkway, Suite 410, Flower Mound, TX 75022 

469-568-5900 

 

California Consumer Privacy Act (CCPA/CPRA) Notice

If you are a California resident, the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), may grant you certain rights regarding your personal information. 

These rights include: 

• Right to Know: You may request details about the categories and specific pieces of personal information we have collected about you. 

• Right to Delete: You may request that we delete personal information we have collected, subject to certain exceptions. 

• Right to Correct: You may request that we correct inaccurate personal information. 

• Right to Opt Out: You may request that we not “sell” or “share” your personal information (WellRive does not sell personal data). 

• Right to Limit Use of Sensitive Information: You may request limits on how your sensitive information is used or disclosed. 

• Right to Non-Discrimination: We will not discriminate against you for exercising any of these rights. 

 

To exercise your rights, please contact us at privacy@wellrive.com or via mail at our business address listed above. 

We will verify your request consistent with California law and respond within the required timeframes. 

 

Categories of Personal Information We Collect 

We may collect the following categories of personal information as defined under California law: 

• Identifiers (e.g., name, contact details)
• Commercial information (e.g., service history, transaction records)
• Internet or network activity (e.g., website usage data)
• Geolocation data (approximate region based on IP address)
• Inferences drawn from the above (e.g., service preferences)

 

We collect these categories for the business purposes described in the “How We Use Your Information” section of this Privacy Policy. 

 

Jurisdiction-Specific Disclosures

If you reside in a state or country with privacy laws that provide additional rights (such as Colorado, Virginia, Connecticut, Utah, or the European Union), you may have similar rights to access, correct, or delete your information. 

Please contact us to learn how to exercise these rights under your local law. 

 

 Marketing Transparency 

WellRive uses analytics platforms and digital advertising partners to understand how our website is used and to deliver relevant content. 

These tools may collect anonymized information through cookies and pixels. 

You can opt out of targeted advertising through your browser or device settings or by visiting optout.networkadvertising.org.