WellRive's Senior Relocation Services Code of Ethics

At WellRive, our mission is built on a foundation of compassion, respect, and a deep commitment to ensuring every client feels supported and valued during their relocation. This Code of Ethics represents the core standards we hold ourselves to as we support clients through one of the most profound transitions of their lives. It goes beyond mere industry practices—it captures the essence of the care, empathy, and professionalism that define our team. Through these principles, we create experiences that build trust, honor dignity, and provide a seamless journey for the clients and families we serve.

Respect for Client Dignity

  • Respect the dignity, privacy, and independence of each client.
  • Recognize and honor the client’s right to make their own decisions throughout the moving process.
  • Ensure the client’s voice is prioritized in all decisions affecting their move, recognizing their emotional attachment to their possessions and home.

 

Compassionate Communication and Transparency

  • Communicate openly and honestly with clients and their families regarding all aspects of the service, including pricing, timeline, and expectations.
  • Use compassionate language and tone when discussing sensitive topics related to downsizing or parting with cherished items.

 

Confidentiality

  • Protect the privacy of clients by maintaining confidentiality of personal, financial, and family information.
  • Ensure all sensitive information is stored securely and shared only with necessary team members or authorized third parties.

 

Professional Development

  • Commit to ongoing professional development to stay current on best practices, safety protocols, and industry standards.
  • Only provide services within areas of competence, referring clients to other professionals for services beyond the scope of move management (e.g., medical, financial, or legal advice).

 

Safety and Well-being

  • Prioritize the physical and emotional safety of clients throughout the moving process, addressing any potential risks in the new environment.
  • Ensure that all moving practices align with health and safety standards, especially when dealing with clients with mobility or cognitive challenges.

 

Compassion and Empathy

  • Approach each client with empathy, understanding that the moving process can be emotionally challenging.
  • Listen to and acknowledge the emotional impact of parting with possessions and transitioning to a new living environment.

 

Fair and Transparent

  • Provide clients with clear, detailed, and upfront pricing information, avoiding hidden fees or charges.
  • Offer fair pricing for services provided, being transparent about any additional costs or services as they arise.

 

Integrity and Honesty

  • Conduct business honestly, maintaining integrity in all interactions with clients, families, and other professionals.
  • Avoid any misleading or deceptive practices in marketing or service delivery.

 

Accountability and Responsibility

  • Take responsibility for the actions of oneself and one’s team members, addressing any mistakes or issues promptly and professionally.
  • Ensure all commitments to clients, including timelines and services, are honored to the best of the team’s ability.

 

Commitment to Ethical Handling of Client Possessions

  • Assist clients in downsizing responsibly, advising on donation, resale, or ethical disposal of items.
  • Avoid any conflicts of interest by not profiting personally from client belongings without full transparency and consent.

 

This Code of Ethics is more than just the foundational principles that guide our move managers; it's a promise to our clients and their families, assuring them that every step of their relocation journey is guided by integrity, empathy, and respect. By adhering to this code, our team doesn't just provide exceptional service; we cultivate meaningful relationships grounded in trust, compassion, and sincere care during this pivotal life change.